Salex Tax or Vat / Tax exemption certificate

Modified on Fri, 20 Jan 2023 at 02:48 AM

Sales Tax

If you or your organization are in a location that is subject to a Sales Tax your order will include the local sales tax, even if you have a Sales Tax exemption certificate.

USA tax exempt entities can order normally and then ask for a tax refund by supplying the tax exempt certificate.

If a U.S. customer is buying on behalf of an organization that is exempt from paying state and local sales taxes, FastSpring can refund the sales tax after the purchase has been completed. At this time, there is no way to prevent the sales tax from being collected on the order initially.

Customers can request a sale tax refund by visiting, selecting “VAT/Sales Tax Question” from the category menu, and providing FastSpring with the following information: Order ID, Date of Purchase, Order Total, and a copy of your organization’s Tax Exempt Certificate. FastSpring will refund the sales tax back to the original payment account.


Customers that are exempt from paying VAT or GST can prevent tax from being collected on their order by providing their valid VAT ID or GST ID at the time of purchase. For those providing a valid ID, no tax will be collected, and the ID will be included on the invoice we provide upon purchase completion. 

The application of Sales Tax / VAT is out of our control, though our payment processor Fastspring will refund this once the transaction is complete. You can submit a request for a VAT tax refund to FastSpring, our e-commerce partner.

Please visit the visit the FastSpring support site and fill out the form to submit a ticket. Your VAT number will be needed to process a refund of the tax charged.

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